20:20, Wednesday 29th July 2026
✨ POLLY’S PARLOUR – SALON POLICIES & TERMS AND CONDITIONS
By making an appointment, you acknowledge and agree to abide by these terms and conditions. Polly’s Parlour reserves the right to cancel, delay, shorten or adjust treatments where reasonably necessary, in line with the details set out below.
📅 BOOKING APPOINTMENTS
Appointments are essential. To avoid disappointment, we recommend booking in advance via our online booking service or by calling the salon. We will send you an email reminder the day before your appointment – please use this opportunity to confirm, change or cancel your booking by telephone if needed.
If you cannot attend for any reason, please let us know straight away. We completely understand that plans change, and giving notice allows us to offer your slot to another client who is waiting.
⏱️ ARRIVAL & LATE ARRIVALS
Please arrive promptly for your appointment. If you are running late, please contact us as soon as possible. Arriving late may mean we are unable to complete your full treatment, or we may need to shorten your appointment time if we have bookings scheduled after yours.
• If you arrive up to 15 minutes late: We will always do our very best to accommodate you and complete as much of your treatment as possible within the remaining time, at full price.
• If you arrive more than 15 minutes late: The full treatment price will still be charged, and any future bookings will be confirmed only once this payment has been made.
We are happy to answer any questions you may have about parking, access or travel to help you plan your visit.
Please note: Any inappropriate or disruptive behaviour will not be tolerated and may be reported to the authorities.
❌ CANCELLATIONS
We reserve your appointment slot exclusively for you, turning away other enquiries to hold it open. If you need to cancel or reschedule:
• 24 hours or more notice: No charge will apply, and any deposit paid will be refunded in full.
• Less than 24 hours notice: A charge of 50% of the full treatment price will apply.
• No‑show without notice: 100% of the full treatment price will be charged.
Any future appointments will only be confirmed once outstanding payments have been settled.
🛍️ PRODUCT REFUND POLICY
For hygiene and safety reasons, we cannot offer refunds or exchanges on products once opened or used. If you believe a product is faulty, please return it to us and we will liaise directly with the manufacturer on your behalf.
💆 SERVICE REFUND POLICY
All treatments are carried out by fully qualified therapists. If you are unhappy with your service, please raise this with your therapist immediately so we can try to resolve the issue there and then. We do not offer refunds on completed treatments, but we take all feedback seriously and will investigate your concerns fully and fairly.
🧼 CLEANLINESS & HYGIENE
Your safety and wellbeing is our priority. All equipment and tools are fully sterilised and sanitised between every client, and we follow strict industry hygiene standards at all times.
🎒 PERSONAL BELONGINGS
Please keep all personal items and valuables with you at all times. Polly’s Parlour cannot accept responsibility for any loss or damage to personal property.
📝 COMPLAINTS PROCEDURE
We always aim for every client to leave delighted with their experience. If you are not fully satisfied, please let us know as soon as possible – we will always do everything we can to put things right.
• In the first instance, please speak to your therapist so we can address your concerns immediately.
• For formal complaints, please email us at pollysparlour_salon@outlook.com with full details including treatment type, date and time, and a clear description of your concern.
• We acknowledge all complaints within 48 hours, and will keep you updated throughout our investigation. All feedback is recorded and reviewed to help us maintain and improve our standards.
👶 CHILDREN ON THE PREMISES
Children are welcome at the salon but must remain supervised at all times. For safety reasons, they must not be near equipment, tools or products, and must not touch any retail stock. We ask that children are quiet and well‑behaved so as not to disturb other clients’ treatments.
🩺 HEALTH & CONSENT FORMS
All new clients will be asked to complete a confidential client questionnaire before any treatment can take place. Please ensure you disclose all relevant health conditions, allergies or injuries that may affect your service. It is your responsibility to inform us of any changes to your health or circumstances before your appointment. We may ask you to update this form every 6 months to keep our records accurate.
🎂 AGE RESTRICTIONS
Clients must be 18 or over for all colour treatments. For all other services, clients under 18 must be accompanied by an adult who provides written parental consent. We reserve the right to decline treatment where consent cannot be confirmed.
🤒 STAFF ILLNESS OR EMERGENCY
Occasionally we may need to cancel or rearrange appointments due to illness or unforeseen emergencies. We will contact you as soon as possible to reschedule your booking for an alternative date and time that suits you.
💰 PRICING
All prices include VAT at 20%. While we make every effort to keep our website and price lists up to date, services and prices are subject to change without prior notice.
Thank you so much for your understanding and support – we look forward to welcoming you to Polly’s Parlour 💛
